Frequently Asked Questions

Our aftercare pledge has been rated excellent by our customers.

24-hour customer service 

Trained techs on hand 

Free product repair for 12 months 

A Dedicated team keeping you activated 

Free health checks 

If your charger breaks we will fix it free of charge 

Software updates that make the charger better 

Committed to keeping you charging 

Yes not only does our charger come with a FREE app that is downloadable on IOS and android you can connect to the App of your choice the market is growing for EV charging apps.

Our chargers are OCPP compliant this means you can amongst other things easily change your app so you can benefit in different ways.

1 way is to have V2G & V2H functions and PAY as-you-go options or maybe you want to add additional users for a shared charging scheme you-go in your local area

Yes, you can with great ease due to our chargers being OCPP-ready, all you need is an App that lets you do that and you're away.

Not only this you could get paid some money back from the grid if you choose the correct App our team can help you with that.

The answers is yes all our installers are qualified and registered.

For a skilled electrician, it will take approximately 2 hours with safety checks and compliance being followed. 

We pledge to install our EV chargers within 14 days of purchase.

You can get your own electrician to install. 

Yes we can.

Yes.

For faulty goods and or defects we will offer a full refund within 21 days.

Our team offers round the clock installation and technical support.

Yes